This course covers how organisations design, manage, and improve the way they produce goods and deliver services — from strategy to execution. Topics covered:
- Introduction to OM — the 10 strategic decisions, competitive strategy, productivity measurement, capacity, bottlenecks, and break-even analysis
- Quality Management — cost of quality, TQM, and Six Sigma (understanding and calculating sigma levels)
- Quality Methods & Tools — DMAIC problem-solving cycle, ISO 9001 certification, and the 7 quality tools (flowchart → Pareto → fishbone → control chart...)
- Process Strategy — choosing the right process type, front vs. back office, and process mapping
- Lean Management — waste elimination and continuous improvement
Every session includes real calculations, case discussions, and hands-on exercises using examples from European companies (Airbus, Renault, Zara, IKEA, and others).
- Enseignant: Ala'A Shqairat